Refund & Return
MiniPata is committed to providing high-quality book nook kits and miniature house kits. Since our products contain many small parts and are shipped internationally, we kindly ask you to check your package as soon as it arrives. If there is any issue, please contact us as soon as possible and we will do our best to offer a reasonable solution.
Return Conditions
| ✅ Eligible Return Cases | ❌ Non-Returnable Cases |
|---|---|
| Visibly damaged during shipping | Item has been assembled, used, modified, or damaged |
| Wrong item or wrong quantity sent | Parts lost due to personal handling |
| Missing parts or obvious quality issues (confirmed by us) | Packaging incomplete or key accessories missing, affecting resale |
| Other cases confirmed by us as eligible | Change of mind, no longer wanted, or wrong item ordered without defect |
| Request submitted after the 15-day return period |
Refunds
- If your return request is approved, your refund will be processed after we receive and inspect the returned item.
- The refund amount will depend on the actual condition of the item and the reason for return.
- Original shipping fees are generally non-refundable unless the issue was caused by our shipping error or a confirmed product defect.
- Refunds will be returned to your original payment method. Processing time may vary depending on your payment provider or bank.
Return Shipping Costs
Unless the item was shipped incorrectly, severely damaged, or confirmed to have a product defect, return shipping costs are generally the responsibility of the buyer.
Missing or Damaged Parts
If you find missing or damaged parts after receiving your order, please contact us within 15 days and provide your order number along with relevant photos or videos. We will first verify the issue and then offer a replacement part, partial refund, or another solution based on the actual situation.
Exchanges
We do not offer direct exchanges at this time. If you ordered the wrong item, please contact us first to confirm whether it is eligible for return. If eligible, you may proceed with the return process for the original order and place a new one.
Have a question? We're here to help.
If you have any questions about refunds or returns, feel free to reach out via email. We'll do our best to reply within 1–2 business days.
hello@minipata.com